Service Level Status

DutchBSD has designed an internal objective of 99.9% monthly availability for covered paid production delivery. That objective is not currently a general contractual SLA or guarantee.

Current contractual status

No service credits, automatic refunds, cash compensation or subscription extensions arise from the internal availability objective. A contractual SLA applies only where the product or accepted order expressly identifies the covered component, measurement method, exclusions and effective version.

Operational intent

DutchBSD uses reasonable efforts to keep production services available, announce planned maintenance where practical, investigate material outages and restore service promptly. Ordinary email support targets a first human response within two business days; this is not a guaranteed resolution time.

Publication gate for a future SLA

DutchBSD will not convert the 99.9% objective into a contractual promise until production monitoring retains an auditable monthly calculation for named components and the operator has recorded alerting, incident response and exclusions. Mandatory consumer remedies remain unaffected.